Privacy Policy

Personal Information We Collect or Process

Last Updated: July 7, 2026

Nuzelio operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a tailored shopping experience (“Services”). Nuzelio is powered by Shopify, enabling us to provide you with the Services. This Privacy Policy describes how we collect, use, and communicate your personal information when you visit, use, make a purchase, or otherwise engage with the Services or communicate with us.

Please read this Privacy Policy carefully. By using and accessing any Service, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another individual or can be reasonably associated with them. We may collect or process the following categories:

• Contact Information — including your name, address, billing address, shipping address, phone number, and email address.
• Financial Information — including credit card, debit card, and financial account numbers, transaction details, and form of payment.
• Account Information — including your username, password, security questions, preferences, and settings.
• Transaction Information — including items you view, add to cart, purchase, return, or cancel, as well as past transactions.
• Communications with Us — including information you include in communications with us, such as customer support inquiries.
• Device Information — including information about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage Information — including information about your interaction with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from You — including when you create an account, visit or use the Services, or communicate with us.
• Automatically through the Services — including from your device, through the use of cookies and similar technologies.
• From Our Service Providers — including when we engage them to enable certain technologies.
• From Our Partners or Other Third Parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

• Providing, Tailoring, and Improving the Services. We use your information to provide you with the Services, process payments, fulfill orders, manage your account, and create a personalized shopping experience.
• Marketing and Advertising. We use your information to send marketing communications via email, SMS, or mail, and to display online advertisements to you.
• Security and Fraud Prevention. We use your information to authenticate your account, detect fraudulent activity, and secure our services.
• Communicating with You. We use your information to provide customer support and maintain our business relationship.
• Legal Reasons. We use your information to comply with applicable laws or respond to valid legal processes.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes:

• With Shopify, vendors, and other third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and delivery).
• With business and marketing partners to provide you with marketing services and advertising materials.
• When you provide consent for certain information to be disclosed to third parties.
• With our affiliates or within our corporate group.
• In connection with a business transaction, to comply with applicable legal obligations, or to protect our rights and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services. To learn more, you can visit Shopify’s Privacy Policy for consumers. You can also exercise certain rights through the Shopify Privacy Portal.

Third-Party Sites and Links

The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of these sites. We recommend reviewing their privacy policies before providing any personal information.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children under the age of majority. If you are the parent or guardian of a child who has provided us with personal information, you can contact us at contact@nuzelio.com to request its deletion.

Security and Retention of Your Information

No security measure is perfect or impenetrable, and we cannot guarantee perfect security. The duration of retention of your personal information depends on various factors, such as whether we need the information to manage your account, provide you with the Services, or comply with legal obligations.

Your Rights and Choices

Depending on where you live, you may have the following rights:

• Right to Access/Information — you can request access to the personal information we hold about you.
• Right to Erasure — you can request the deletion of the personal information we hold about you.
• Right to Rectification — you can request the correction of inaccurate personal information.
• Right to Portability — you can request a copy of your personal information and its transfer to a third party.
• Managing Communication Preferences — you can unsubscribe from promotional emails at any time.

If you reside in the United Kingdom or the European Economic Area, you also have the right to object to processing, restrict processing, and withdraw consent at any time.

Complaints

If you have complaints about how we process your personal information, please contact us at contact@nuzelio.com. You have the right to lodge a complaint with your local data protection authority. For the EEA, a list of relevant authorities can be found here.

International Transfers

We may transfer, store, and process your personal information outside the country where you reside. If we transfer your information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this site and update the "last updated" date.

Contact

If you have any questions or wish to exercise your rights, you can contact us at:
Email: contact@nuzelio.com
Address: Nuzelio, Strada Ștefan cel Mare, Bl. C13, Etaj 2, 300116 Timișoara, Romania