How can we help you?
We deliver in 1-3 business days throughout Romania. You will receive a confirmation email with the tracking number immediately after shipment.
Please refer to our Delivery Prices page for complete details on delivery costs and conditions.
Yes. Immediately after dispatch, you will receive an email with the tracking link. You can track the package directly on the courier's website.
We currently only deliver in Romania. Follow us on social media for announcements about international delivery expansion.
We accept returns within 30 days of receiving the package. Products must be unused, in their original packaging.
Send us an email at contact@nuzelio.com with your order number and reason for return. We will respond within 24 hours.
Refunds are processed within 5-7 business days after we receive and inspect the returned product.
We accept card payments (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay, as well as cash on delivery.
Yes. All transactions are processed through secure and encrypted platforms. We do not store your card details.
We currently do not offer an installment payment option. Follow us for updates.
Yes. All Nuzelio products comply with European safety standards for babies and children. We only use non-toxic materials.
Each product has the recommended age specified in the description. Please check before purchasing.
We offer a 2-year legal warranty for all products. In case of defects, contact us at contact@nuzelio.com.
It's not mandatory, you can also order as a guest. An account allows you to track orders and save products to your favorites.
Click on "Forgot password?" on the login page and you will receive an email with reset instructions.
Contact us as soon as possible at contact@nuzelio.com. If your order has not been shipped yet, we can modify or cancel it.
