Your Account
The complete guide to easily navigating the Nuzelio universe.
Access & Security
- Create account: Tap profile icon → "Create account"
- Confirm email for activation
- You can also place orders as a guest
- Password reset: Automated link via email
Orders & Tracking
- See status: "In process", "Shipped", "Delivered"
- Tracking: Click on the AWB number in your account
- Full history: All previous orders
- Modify/Cancel: Contact us urgently!
Returns & Exchanges
- Deadline: 30 days from delivery
- Condition: Unused products in original packaging
- Process: Select order → "Request return"
- Refund: 5-7 business days after verification
Do you need help?
- 24/7 chatbot available on the website
- Direct email: contact@nuzelio.com
- We respond to inquiries within 24 hours
